SfE BES FAQs

 I have a new membership or have recently renewed, why isn’t my registration working?

It can take a few days for new memberships to update on our registration system. Please allow a few days after applying for SFE membership before registering for the event, to ensure that the membership data on our systems have updated.

Why didn’t I receive a confirmation email?

Once you have registered and paid successfully for your BES 2023 ticket, you will receive an email with your registration confirmation. If you have not received this after 24 hours of successfully making payment, please email [email protected] , and we will manually send this to you.

When do I get my CPD Certificate?

Information on the number of CPD credits available for this conference will follow in due course. CPD certificates will only be available for delegates attending BES 2023, who have completed the post-event survey. CPD certificates will be sent out 1 week after the survey closing date.

When do I get my certificate of attendance?

A Certificate of Attendance will be available for all delegates attending BES 2023. This will be emailed to all delegates 1 week after the event.

What do I do if I need to cancel or modify my booking?

Once registered, a confirmation of receipt will be sent via email from Worldpay, along with a detailed booking confirmation. Registration for social events must be booked in advance at the time of registration in order to secure a place.

No refunds will be made after Thursday 28 September 2023 (for any reason including ill health). Refund requests received in writing on or before Thursday 28 September 2023 will be subject to an administrative charge of £15.

Please note: Accommodation and travel costs are the sole responsibility of delegates, the Society is unable to refund pre-booked Accommodation and Travel costs and this will be at the discretion of individual hotels and providers.

What food and refreshments are provided?

Coffee and lunches are included in the registration fee for a full Congress in-person ticket and will be served daily.

Is there a prayer room?

There will be a dedicated Room of Silence at SFE BES 2023.

Where’s the venue?

Scottish Event Campus, Glasgow, Scotland, G3 8YW

How do I arrange accommodation?

Conferences mean early starts and late evenings, which is why we suggest booking your accommodation with us. Our hotels are hand-picked to ensure you have the best possible experience, with all hotels being within close proximity to the Glasgow Scottish Event Campus. We offer the best available rates with flexible cancellation, and a smooth booking process. View the SfE BES 2023 official accommodation map to help plan your trip ahead of the Conference. If you need any assistance then please email our dedicated Accommodation Manager on [email protected] or tel 01454 640 464.