FAQs

I have a new membership or have recently renewed, why isn’t my registration working?

It can take a few days for new memberships to update on our registration system. Please allow a few days after applying for membership before registering for the event, to ensure that the membership data on our systems have updated. Email the team at [email protected] if you have any questions

Why didn’t I receive a confirmation email?

Once you have registered and paid successfully for your ticket, you will receive an email with your registration confirmation. If you have not received this after 24 hours of successfully making payment, please email [email protected], and we will manually send this to you.

When do I get my certificate of attendance?

A Certificate of Attendance will be available for all delegates attending. This will be emailed to all delegates 1 week after the event.

What do I do if I need to cancel or modify my booking?

Once registered, a confirmation of receipt will be sent via email from Worldpay, along with a detailed booking confirmation. Registration for social events must be booked in advance at the time of registration in order to secure a place.

No refunds will be made after Wednesday 14 August 2024 (for any reason including ill health). Refund requests received in writing on or before Wednesday 14 August 2024 will be subject to an administrative charge of £25.

Please note: Accommodation and travel costs are the sole responsibility of delegates; the Society is unable to refund pre-booked Accommodation and Travel costs and this will be at the discretion of individual hotels and providers.

What food and refreshments are provided?

Coffee and lunches are included in the registration fee for a full Congress in-person ticket and will be served daily.

Is there a prayer room?

There will be a dedicated Room of Silence.

Where’s the venue?

ICC Belfast, 2 Lanyon Place, Belfast, BT1 3WH

Can I bring my children with me?

Society policy regarding infants and children onsite at conferences:

Children (anyone under the age of 18 years) are not permitted in the exhibition hall at any time.

• Because of limited seating capacity, the nature of the programme content and to avoid distracting/interrupting speakers or other delegates, children are not allowed to attend any presentations in the scientific programme or industry-sponsored satellite symposia.
• In all other areas of the event, children are allowed and breastfeeding is welcomed.
• Where catering is only available in the exhibition hall and you have a child with you, please speak to a member of the Society Events Team, either via registration or the Organisers Office, and catering and refreshments will be provided for you in an alternative area
• For reasons of insurance liability and safety, infants must be held or be in a pushchair at all times.